Shipping policy
Last updated: September 4, 2026
Thank you for shopping at The District Paw. This Shipping Policy explains how we process, ship, and deliver your order, including estimated timelines when working with our fulfillment partner.
Order Processing Time
All orders are processed within 3-5 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing may take an additional 1-2 business days. We will notify you by email if there is a significant delay in the processing of your order.
Shipping Times
We work with a network of fulfillment warehouses to ship your order directly from the supplier to you. Because of this, estimated delivery times (after processing) are:
- United States (including Puerto Rico): approximately 7-15 business days.
- International (rest of world): approximately 10-20 business days, depending on destination, customs processing, and local carrier performance.
These are estimates only and are not guaranteed. Delivery times may vary due to customs clearance, carrier delays, weather, holidays, or other events outside of our control. We are not liable for delays caused by the shipping carrier, customs authorities, or other circumstances beyond our reasonable control.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery address, the items in your order, and the shipping method selected. Any applicable shipping promotions will be shown at checkout.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number, where available. Please allow up to 3-5 business days for the tracking information to update after you receive it, as it may take time for the carrier to scan the package into their system. If you have not received tracking information within 5 business days of placing your order, please contact us at eazti.accs@gmail.com.
Multiple Items and Separate Shipments
Because we work with a dropshipping fulfillment model, items in the same order may ship from different warehouses and may arrive in separate packages and at different times. This does not mean part of your order is missing. If you have questions about an incomplete-looking delivery, please contact us before assuming an item is lost.
Customs, Duties, and Taxes (International Orders)
For orders shipped outside the United States, your order may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We have no control over these charges and cannot predict their amount. Please contact your local customs office for more information before placing an order if you have questions about applicable fees.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to the sender due to an incorrect address, we will contact you to arrange reshipment, and additional shipping charges may apply.
Lost or Damaged Packages
If your order arrives damaged, or if tracking shows delivery but you have not received your package, please contact us at eazti.accs@gmail.com within 14 days of the delivery date (or expected delivery date) so we can investigate with the carrier and our fulfillment partner and work toward a resolution.
Contact Us
If you have any questions about this Shipping Policy, please contact us by email at eazti.accs@gmail.com.