Refund policy

Last updated: September 4, 2026

Thank you for shopping at The District Paw. We want you to be happy with your purchase. This Return and Refund Policy explains your options if something isn't right.

Return Window

You have 7 calendar days from the date you receive your item to request a return. To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Start a Return

To start a return, please contact us at eazti.accs@gmail.com with your order number and the reason for the return. We will provide you with instructions, including the return address, once your request is approved. Items sent back to us without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If an item is defective, damaged, or if you received the wrong item, contact us within 14 days of delivery at eazti.accs@gmail.com with your order number and photos of the item(s) and packaging. We will work with you and our fulfillment partner to send a replacement or issue a refund at no additional cost to you.

Return Shipping Costs

If the return is due to our error (defective, damaged, or incorrect item), we will cover the return shipping cost. If you are returning an item for another reason (for example, you changed your mind), you will be responsible for the cost of return shipping, and this cost will be deducted from your refund where applicable. Because items ship from our supplier's fulfillment warehouses, actual return shipping addresses and costs may vary and will be confirmed when your return is approved.

Refunds

Once we receive and inspect your return, we will notify you by email whether your refund is approved. If approved, you will be automatically refunded to your original payment method within 5-10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund. Original shipping fees are non-refundable, except where the return is due to our error.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Non-Returnable Items

Certain items cannot be returned, including items marked as final sale, gift cards, and items that show signs of use, washing, or damage not caused by us or the carrier. Please contact us if you have questions about a specific item's eligibility.

Cancellations

Because orders are sent to our fulfillment partner for processing shortly after purchase, we can only accommodate cancellation requests made within 12 hours of placing your order. Please contact us as soon as possible at eazti.accs@gmail.com if you need to cancel an order.

Contact Us

If you have any questions about this Return and Refund Policy, please contact us by email at eazti.accs@gmail.com.